Returns & Exchanges
We want you to love your Highstreet Outlet UK purchase, but if you are not completely satisfied, you can return your items within 30 days of receipt for a full refund. All returned garments must be in their original condition with tags attached to be eligible for processing.
Pack Your Items
Securely place your unworn items back into their original packaging, ensuring all labels and tags remain intact.
Generate Return Label
Visit our online returns portal to download your pre-paid shipping label or QR code for easy drop-off at local collection points.
Ship the Parcel
Affix the label to your package and drop it off at any authorized Royal Mail or courier partner location across the UK.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing